They asked for logs, gave you a reason for why. You claimed you already did, even though they explicitly told you why and to not edit them. You were also the only one with this issue, that’s not likely something on their end, which wouldn’t be eligible for a refund.

Again, they are an ass, but look in the mirror, your obstinance didn’t help.

And they are also completely free to deny your refund request as well.

There’s a due process and you choose to ignore it, and are now flaming someone for wanting to figure out if it was a them or you issue.

You’re not just entitled to a refund just because you want one, there’s a process to go through it and ignored it….

They wanted to know if the fault lied on their end or your end, one of them they would be liable to refund you, the other is actually on you.

So no, you require tech support BEFORE demanding a refund in almost all cases.

You’re just an entitled prick apparently.

This is partly on you, they asked for logs and you deleted the vast majority of it saying it wasn’t relevant. What if it was? Then when they asked for logs you just shot right to refund.

They’re an ass, but so are you.